Important Facts of the News
- Campaign held from 2nd to 31st October 2025
- 100,000 public grievances and 1,000 CPGRAMS appeals resolved
- 17,352 files and e-files weeded out
- ₹57.77 lakh generated from scrap sales
- 23,287 sq. ft. of office space decluttered
- 1.30 lakh sites covered in cleanliness drives
- Workshops on record management and cyber hygiene conducted
- Crèche facility inaugurated at Tamil Nadu Circle in Chennai
Nationwide Postal Campaign Closes with Major Wins
The Department of Posts has wrapped up the implementation phase of Special Campaign 5.0, a nationwide initiative focused on cleanliness and operational efficiency. Spanning the month of October 2025, every postal circle participated actively, reinforcing the core values of Swachhata and public-oriented service.
Special Campaign 5.0 emphasized modernizing record management, removing unnecessary files, disposing of lingering grievances, and optimizing physical assets. This year’s concerted efforts ensured smooth functioning across the extensive postal network, meeting and surpassing campaign targets.
Significant Achievements Across the Board
The Department disposed of 1 lakh public grievances and 1,000 appeals filed under CPGRAMS. Nearly 17,352 outdated physical and digital files were cleared, while sales from scrap helped raise ₹57.77 lakh. An impressive 23,287 square feet of office space across India was made usable again.
More than 1.30 lakh campaign sites were covered under cleanliness drives, reflecting a saturation-based approach to Swachhata. Creative wall art depicting cleanliness themes further added a visual appeal to the postal infrastructure at many locations.
Citizen-centric Reforms and Best Practices
Initiatives like Dak Chaupal enhanced grassroot-level engagement while promoting important services such as financial inclusion, insurance, and e-commerce. In a push for smarter complaint redressal, QR codes were introduced for instant registration. A revamped grievance system now mandates customer consent before closure and categorizes issues under 129 types, ensuring faster resolution within one to seven days.
Workshops were held on record preservation and cyber hygiene, strengthening internal processes. For employee welfare, the Tamil Nadu Circle inaugurated a crèche named “Thalirnilam” in Chennai, providing a nurturing environment for working parents’ children.
Growing Beyond the Campaign
Even as Special Campaign 5.0 concludes, the Department continues to uphold Swachhata as part of daily operations. The lessons and practices adopted during the campaign are expected to guide future reforms and create a culture rooted in cleanliness and service excellence within the postal framework.
Community and Commitment
From wall art that inspires to crèches that support staff, the campaign highlighted how each local post office can become a model public space. The Department’s focus on cleanliness reflects an enduring pledge to both service quality and public trust.
The Department of Posts looks forward to carrying this momentum into its ongoing operations, ensuring that the spirit of Swachhata remains integral to every postal facility in the country.