Important Facts of the News
- FAO has introduced its first Artificial Intelligence based HR Avatar named “Ms FAO AI”.
- The tool functions as a virtual HR colleague available globally at all times.
- The service is multilingual and aims to improve accessibility and reliability of HR support.
- Earlier, FAO also launched an AI chatbot named HR CertusCare.
- CertusCare responds to queries in seven languages including Arabic, Chinese, English, French, Italian, Russian and Spanish.
- The AI systems help staff access information on HR policies, health insurance, learning and performance management.
- Both AI tools learn and adapt based on user interactions.
- FAO Director-General QU Dongyu emphasized that technology should serve humanity and support inclusive work environments.
FAO introduces its first virtual HR colleague
In a significant step towards strengthening its digital work environment, the Food and Agriculture Organization of the United Nations has introduced a new Artificial Intelligence based virtual HR colleague called “Ms FAO AI”. The initiative is intended to support staff members across different regions with continuous access to human resource information and guidance.
Round-the-clock multilingual assistance
The virtual colleague is accessible to employees around the world at any time. It is designed to respond in multiple languages and assist users in making well-informed decisions on HR matters. It allows staff to access updated guidance and navigate procedures in a more reliable and inclusive way.
Earlier launch of HR CertusCare chatbot
Earlier during the year, FAO introduced HR CertusCare, an AI chatbot created to simplify access to human resource information. The service offers quick responses on subjects such as social security, health coverage, performance assessments, workplace learning and recruitment. It is available in Arabic, Chinese, English, French, Italian, Russian and Spanish.
Encouraging interaction and learning
Both Ms FAO AI and HR CertusCare improve continuously as they interact with staff. For this reason, FAO leadership encouraged employees to explore the tools freely and ask varied questions to help the systems learn and evolve. This aligns with the organization’s ongoing approach to innovation and refinement.
Focus on people-centered innovation
FAO Director-General QU Dongyu highlighted that while innovation is central to improving systems, it must always remain rooted in human values. He reiterated that technology should support workers rather than replace them. He described the virtual tools as part of efforts to modernize processes and thinking while ensuring staff remain at the core of organizational progress.
Foundation for future integration
The new tools are part of a broader effort to improve staff support, reduce repetitive tasks and streamline HR workflows. These developments are expected to contribute towards building a more efficient, inclusive and responsive organization.