The Department of Posts, under the Ministry of Communications, is making significant progress in Special Campaign 5.0, a nationwide initiative aimed at enhancing cleanliness, reducing administrative backlog, and improving citizen-centric services across postal establishments.
Goals of Special Campaign 5.0
This campaign focuses on institutionalizing cleanliness, streamlining operations, and fostering community engagement. It has garnered enthusiastic participation from postal circles, regional offices, postal divisions, sorting offices, and post offices, including both Head Post Offices and Branch Post Offices.
Mid-Campaign Milestones
By the midpoint of Special Campaign 5.0, the Department of Posts has achieved remarkable results, showcasing its commitment to efficiency and public service.
Swachhata Drives
Over 47,358 out of 1,25,000 postal sites have undergone extensive cleanliness activities, transforming them into cleaner, more organized, and citizen-friendly spaces.
Dak Chaupals: Connecting Communities
Dak Chaupals are citizen-centric initiatives that bring government services directly to communities, enhancing engagement and service delivery. To date, 4,952 Dak Chaupals have been conducted nationwide, including in the North East and Maharashtra Circles.
Streamlined Record Management
The campaign has reviewed 32,249 physical files, with 7,611 files weeded out or closed, significantly improving office efficiency and reducing clutter.
Public Grievance Resolution
The Department has resolved 57,961 pending public grievances and appeals, demonstrating its dedication to responsive and accountable governance.
Optimizing Workspace
Through digitization and the removal of obsolete materials, approximately 13,049 square feet of space has been freed up, enhancing the functionality of postal workspaces.
Revenue from Scrap Disposal
The sale of unserviceable items and scrap materials has generated ₹32,48,216, contributing to resource optimization and sustainability.
Beautification and Community Outreach
Post offices have embraced beautification efforts, adorning their premises with vibrant wall art that promotes cleanliness, postal heritage, and public awareness. A striking example features two women in traditional saris—one in green holding a quill and the other in pink and yellow holding a book—sitting on a wooden bench with blue vases of flowers. A banner above reads Swachhata Hi Seva 2025 alongside an image of Mahatma Gandhi, while a figure in a red shirt sweeps with a green broom, symbolizing Clean India and Green India.
Best Out of Waste Initiative
Postal circles have adopted the “Best out of Waste” initiative, creating decorative items from waste materials to promote recycling and sustainability.
Model of Transformation: SBCO Barrackpore HO
The transformation of SBCO Barrackpore HO in the West Bengal Circle stands as a shining example of the campaign’s impact, showcasing enhanced cleanliness and operational efficiency.
Future Outlook
In the second half of Special Campaign 5.0, the Department of Posts aims to sustain these achievements, embedding long-term cleanliness practices and fostering a culture of accountability and efficiency.