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Special Campaign 5.0 Strengthens Clean Governance in Delhi, India

A group of Indian government officials in a meeting room, some seated around a large wooden table with drinks and papers, and one man standing and gesturing. Two Indian flags are visible, and portraits of other officials hang on the walls.
Officials from the Ministry of Consumer Affairs, Food & Public Distribution convened to conclude Special Campaign 5.0, focusing on cleanliness, efficiency, and timely grievance redressal.

New Delhi, India: The Ministry of Consumer Affairs, Food and Public Distribution successfully concluded Special Campaign 5.0, a nationwide initiative aimed at enhancing cleanliness, efficiency, and timely grievance redressal across government offices. The campaign emphasized responsible record management, file clearance, and e-waste disposal through systematic planning and digital monitoring.

Focused Implementation under National Cleanliness Vision

Inspired by the vision of the Hon’ble Prime Minister Shri Narendra Modi to institutionalize cleanliness and reduce pendency, the campaign was organized under the guidance of the Department of Administrative Reforms and Public Grievances (DARPG). Shri Pralhad Joshi, Hon’ble Minister for Consumer Affairs, Food and Public Distribution, held review meetings with senior officials to ensure the effective execution of the initiative.The campaign unfolded in two phases  the Preparatory Phase from 15 to 30 September 2025, and the Implementation Phase from 2 to 31 October 2025. During the preparatory phase, departments identified pending files, public grievances, e-waste, and sites requiring cleaning and beautification. Progress was consistently monitored and updated on the Special Campaign 5.0 portal.

Key Achievements by Department of Food and Public Distribution

The Department of Food and Public Distribution (DFPD), along with its PSUs and subordinate offices, executed a series of cleanliness and efficiency measures during the campaign. All pending matters were addressed within the set timeframe, including:

  • State Government References: 07
  • MP References: 11
  • Public Grievances: 937
  • Public Grievance Appeals: 15
  • Physical Files Weeded: 1,23,853
  • E-files Closed: 5,592

Additionally, 2,503 cleanliness drives were conducted, freeing up 49,830 sq. ft. of office space. Revenue of ₹1,40,96,339 was generated through the responsible disposal of obsolete materials and e-waste.

Department of Consumer Affairs Promotes Efficiency and Transparency

The Department of Consumer Affairs (DoCA), along with its attached offices such as BIS, NTH, NCCF, NCDRC, RRSLs, and IILM Ranchi, also actively participated in the campaign. The department focused on clearing pending files and complaints, improving service delivery, and maintaining cleanliness. Regular updates were provided by nodal officers to ensure accountability and transparency throughout the campaign period.

Highlights of Achievements

  • Cleanliness and Space Management: 182 drives conducted, freeing about 3,000 sq. ft. of space.
  • Scrap and E-waste Disposal: Around ₹13 lakh generated from responsible waste disposal.
  • Record Management: 60,000 physical files reviewed, 2,400 weeded out, 10,000 e-files reviewed, and 1,681 closed.
  • Grievance Redressal: 50,037 public grievances and 586 appeals successfully resolved.
  • PMO and MP References: Two PMO and four MP references cleared during the campaign.

Transparency and Citizen Engagement

The Ministry ensured that progress and milestones were regularly shared on its official social media platforms, including X (formerly Twitter), Instagram, and Facebook. Updates, visuals, and posts highlighted the ongoing commitment to clean, efficient, and citizen-friendly governance.

Through Special Campaign 5.0, the Ministry of Consumer Affairs, Food and Public Distribution reinforced its dedication to transparency, efficiency, and service to citizens. The campaign’s success underscored the importance of collective participation, systematic monitoring, and effective leadership in achieving national goals of cleanliness and efficiency.

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