The 45th edition of GITEX Global 2025 marked a historic moment with the launch of a pioneering suite of consular services tailored for UAE Golden Visa holders, a first-of-its-kind initiative globally. This groundbreaking announcement was the result of a strategic collaboration between the Ministry of Foreign Affairs (MoFA) and the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP).
The launch event was graced by the presence of Omar Obaid Alhesan Alshamsi, Undersecretary at the Ministry of Foreign Affairs, and Major General Suhail Saeed Al Khaili, Director General of the Federal Authority for Identity, Citizenship, Customs and Port Security. They were joined by senior officials, staff from both entities, and visitors to this premier global technology exhibition.
Aligning with the UAE’s Vision for Community
This collaboration aligns with the directive of President His Highness Sheikh Mohamed bin Zayed Al Nahyan, who declared 2025 as the “Year of Community” under the theme “Hand in Hand.” This national initiative reflects the leadership’s vision to foster a cohesive and prosperous society. The new consular services underscore the UAE Government’s commitment to innovative, integrated service models that enhance efficiency, promote inter-agency collaboration, and position the UAE as a global hub for talent, investors, innovators, and exceptional professionals, empowering them to contribute to the nation’s sustainable development.
Reinforcing UAE’s Global Competitiveness
Omar Obaid Alshamsi emphasized that the launch of these tailored consular services reflects the UAE’s ambition to remain one of the world’s most competitive nations for attracting global talent. He highlighted that the partnership between MoFA and ICP creates a comprehensive ecosystem of services designed to simplify procedures and provide exceptional care and support for Golden Visa holders, both within the UAE and abroad. This initiative further cements the UAE’s reputation as a global destination for investment and innovation.
Innovative Solutions for Golden Visa Holders
Major General Suhail Al Khaili described the introduction of these services as a significant step forward in government integration aimed at serving people. He noted that the Authority, in coordination with MoFA, is developing smart and innovative solutions to meet the needs of Golden Visa holders. These efforts align with the leadership’s directives to empower distinguished residents and provide a sustainable, secure environment that reflects the UAE’s values of humanity, generosity, and excellence.
Key Features of the Consular Services
The new consular services for UAE Golden Visa holders and their families include:
- Electronic Return Document: Issuance of an electronic Return Document for lost or damaged passports while abroad.
- Dedicated Hotline: A dedicated hotline for direct communication and support.
- 24/7 Emergency and Crisis Response: Access to MoFA’s 24/7 Call Centre at 0097124931133 for immediate assistance during emergencies.
- Expanded Crisis Support: Emergency and crisis response services, previously exclusive to UAE nationals, now extended to Golden Visa holders for comprehensive care and protection.
- Repatriation Support: Coordination with relevant authorities to facilitate the repatriation of mortal remains of Golden Visa holders who pass away abroad, easing the burden on bereaved families.
These services embody the UAE’s humanitarian approach, ensuring that Golden Visa holders receive unparalleled support and protection in all circumstances, further solidifying the nation’s position as a global leader in innovation and community welfare.