Key Parameters Assessed
Voice Services
a) Voice Services: Call Setup Success Rate (CSSR), Drop Call Rate (DCR), Call Setup Time, Call Silence Rate, Speech Quality (MOS), Coverage.
Data Services
b) Data Services: Download/Upload Throughput, Latency, Jitter, Packet Drop Rate, and Video Streaming Delay.
Call Setup Success Rate
Airtel, BSNL, RJIL and VIL have 100.00%, 97.61%, 99.78% and 98.28% Call Setup Success Rate respectively in Auto-selection mode (5G/4G/3G/2G).
Drop Call Rate
Airtel, BSNL, RJIL and VIL have Drop Call Rate of 0.00%, 3.34%, 0.00% and 0.00% respectively in Auto-selection mode (5G/4G/3G/2G).
Performance Summary: Voice Services
Call Setup Success Rate: Airtel, BSNL, RJIL and VIL have 100.00%, 97.61%, 99.78% and 98.28% call setup success rate respectively in Auto-selection mode (5G/4G/3G/2G).
Call Setup Time: Airtel, BSNL, RJIL & VIL have call setup time of 1.29, 2.86, 0.65 and 0.72 seconds respectively in Auto-selection mode (5G/4G/3G/2G).
Drop Call Rate: Airtel, BSNL, RJIL and VIL have drop call rate of 0.00%, 3.34%, 0.00% and 0.00% respectively in Auto-selection mode (5G/4G/3G/2G).
Call Silence/Mute Rate: Airtel, BSNL, RJIL and VIL have silence call rate of 0.86%, 0.81%, 0.57% and 0.85% respectively in packet switched network (4G/5G).
Mean Opinion Score (MOS): Airtel, BSNL, RJIL and VIL have average MOS of 4.03, 2.50, 3.82 and 4.42 respectively.
Performance Summary: Data Services
Data Download performance (Overall): Average download speed of Airtel (5G/4G) is 113.93 Mbps, BSNL (4G/3G/2G) is 5.58 Mbps, RJIL (5G/4G) is 267.70 Mbps and VIL (4G/2G) is 43.30 Mbps.
Data Upload performance (Overall): Average upload speed of Airtel (5G/4G) is 21.59 Mbps, BSNL (4G/3G/2G) is 5.92 Mbps, RJIL (5G/4G) is 29.75 Mbps and VIL (4G/2G) is 14.80 Mbps.
Latency (Overall): Airtel, BSNL, RJIL & VIL 50th percentile latency is 19.60 ms, 24.70 ms, 15.25 ms & 29.15 ms respectively.
Data Performance at Hotspots (in Mbps)
Airtel– 4G D/L: 20.06 4G U/L: 7.99
5G D/L: 249.15 5G U/L: 44.71
BSNL– 4G D/L: 5.97 4G U/L: 6.22
RJIL– 4G D/L: 17.63 4G U/L: 8.46
5G D/L: 232.00 5G U/L: 17.13
VIL– 4G D/L: 26.11 4G U/L: 10.91
Note- “D/L” Download speed, “U/L” Upload speed
Test Locations and Real-World Scenarios
The assessment in Agra included high-density neighbourhoods such as Sikandra, Lohamandi, Khandari, Agra cantt, Basai, Rohta, Laramda, Rambagh, Midhakur, Korai and Fatehpur Sikri etc. TRAI also evaluated real-world conditions at Agra Bus Stand (Eidgah Bus Stand), Agra Cantt Railway Station, Agra Fort, Dayal Bagh Engineering College Agra, Delhi Public School Agra, District Court, District Hospital, Dr. Bhim Rao Ambedkar University Agra, and Tomb of Akbar.
The walk test, conducted on 18th September 2025 in Agra City, focused on, Taj Mahal, capturing mobile network behaviour in crowded pedestrian environments.
The tests were conducted using TRAI suggested equipment and standardised protocols in real-time environments. The detailed report is available at TRAI website www.trai.gov.in. For any clarification/information, Shri Vivek Khare, Advisor (Regional Office, Delhi) TRAI may be contacted on email: [email protected] or at Tel. No. +91-11-20907772.
Source Information
Posted On: 27 OCT 2025 PIB Delhi