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Special Campaign 5.0: DoWR Achieves 90% Grievance Resolution

Special Campaign 5.0: DoWR Achieves 90% Grievance Resolution

The Department of Water Resources, River Development and Ganga Rejuvenation along with its attached units is pushing forward with full energy in the ongoing nationwide drive for better office environments and quicker pending work clearance. This effort falls under the fifth edition of a central government program focused on keeping workplaces tidy, streamlining processes, managing records efficiently, making optimal use of available areas, and clearing out unused items to improve daily operations.

Field teams and designated coordinators across various offices are actively tackling backlogs and meeting set goals in line with instructions from the Department of Administrative Reforms and Public Grievances. The aim remains to wrap up all tasks well ahead of deadlines through practical steps and regular monitoring.

Officers reviewing Special Campaign 5.0 progress in meeting

High-Level Review Boosts Momentum in Special Campaign 5.0

On October 27, 2025, the top official of the department, Shri VL Kanth Rao, held a detailed session with leaders and senior staff from every section and linked body. He noted the strong work put in so far and urged everyone to find effective methods to settle remaining issues quickly before the final cutoff date. The review highlighted the need for sustained push to cross all benchmarks.

Such direct oversight from the secretary level has kept the teams motivated. It also ensures that no area lags behind, whether in handling citizen complaints or freeing up office space. The message was clear: complete the job with speed and quality.

Cleanliness drive before and after comparison

Key Numbers Show Strong Progress Under Special Campaign 5.0

By the end of October 27, 2025, the department had made notable headway across multiple fronts. Here is a quick look at the targets versus what has been accomplished:

  • References from Members of Parliament: Out of 135, 78 cleared, reaching 58 percent.
  • References from the Prime Minister’s Office: From 41, 23 addressed, at 56 percent.
  • Public grievances: 121 out of 135 resolved, hitting 90 percent.
  • Appeals on public grievances: 19 from 22 sorted, achieving 86 percent.
  • Parliament assurances: 22 out of 32 fulfilled, standing at 69 percent.

Beyond complaints, the focus on paperwork has yielded extra results. Staff reviewed 17,709 physical files against a goal of 15,405, surpassing it by 15 percent. For digital files, 8,237 were examined compared to the planned 8,119, going over by one percent. These reviews help identify and close outdated cases, making systems lighter and faster.

Team conducting file review during the campaign

Simplifying Rules and Maintaining Clean Spaces

Three out of four planned changes to make rules easier have been completed, reaching 75 percent. This step removes unnecessary hurdles for both staff and the public. On the cleanliness side, all 563 identified sites have been fully cleaned, achieving 100 percent of the target. Visual proof of the transformation at each location is captured through photos and videos, then shared daily on the official campaign portal.

Space management is another win. The department freed up 1,12,739 square feet out of a target of 1,19,297, which is 94 percent done. Getting rid of scrap items brought in revenue of Rs 67,28,595 against an expected Rs 98,08,738, marking 69 percent success. These funds can support further office upgrades.

Special Campaign 5.0: DoWR Achieves 90% Grievance Resolution

Spreading the Word About Special Campaign 5.0 Achievements

To keep the public informed, the department released three detailed updates through the Press Information Bureau and shared 64 posts on different social media platforms. These posts showcase the real changes happening on the ground, from spotless corridors to cleared desks. The idea is to build awareness and encourage similar efforts in other government offices.

Such outreach also motivates employees. When people see before-and-after pictures or read about quick grievance resolution, it creates a sense of pride and urgency. It turns the campaign into a shared national goal rather than just internal paperwork.

Social media post highlighting campaign success

Why Special Campaign 5.0 Matters for Everyday Governance

At its core, this initiative is about making government offices work better for everyone. Resolving 90 percent of public grievances means hundreds of citizens get timely help on water-related issues, from river projects to flood management. Cleaning every assigned site ensures safer and healthier workplaces, which in turn boosts productivity.

Reviewing files, both paper and electronic, prevents old cases from piling up and clogging new work. Simplifying rules cuts red tape, saving time for staff and applicants alike. Freeing space and earning from scrap shows smart resource use within budget limits.

The department’s performance sets an example for others. With most targets either met or close to completion well before the campaign ends, it proves that focused drives can deliver big results in short periods. Regular reviews and public updates keep the pressure on to finish strong.

As the final phase approaches, teams are doubling efforts on the remaining MP and PMO references, parliament assurances, and scrap sales. The secretary’s call for innovative disposal methods is being followed through workshops and quick-action groups. The goal is not just to meet numbers but to build lasting habits of efficiency and cleanliness.

Citizens can track these updates through official channels and see how their concerns are being handled faster. For anyone dealing with water resources or river development matters, this campaign translates into real service improvements on the ground.

The push under Special Campaign 5.0 continues to show that small, consistent steps across offices add up to major administrative reforms. With strong leadership and dedicated teams, the Department of Water Resources, River Development and Ganga Rejuvenation is leading by example in creating cleaner, quicker, and more responsive government systems.

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